DatsunParts.COM: Ordering, Contacts, Returns Information

Shipping Information

New shipping schedule: Daily, Monday through Friday. We are now making every effort to ship on a daily basis. Some days the order volume is too great and we require an extra day. Large and oversize packages which require special packaging require 2-3 days lead time.Japan, Australia and European orders: Please allow 1 week lead time to quote shipping options, properly prepare custom paperwork and careful and thoughtful packaging for the long trip.

Please email us with your email address at the time of shipment, even if you ordered by phone, and we will copy and paste into the UPS order form. We will not take your email by phone. UPS will contact you with the shipping information.

International Ordering

International orders require more paperwork. That's just a fact of shipping things overseas. Make sure you read all of the instructions on this page, and in addition, please view this example document and use it as an example of the information we need to ship parts overseas.

If you have any questions about international orders, please contact us by phone during our business hours.

Email and Phone Orders

Email inquiries are fine by us, however, we prefer phone orders. It allows us to better qualify our inventory and it's merits. It's a lot faster on the phone to explain the choices and options that are available to you. Most of us talk faster than we can type. And then of course there is the back and forth question and answer that can take days in email, but a short 10 minutes by phone.

It isn't that we don't have the time but its been very busy here and as you know people are calling all day on the "voice line" wanting us to ship the orders immediately.

This causes the emails to pile up. This may be a old-fashioned, but we prefer a more personal approach. We'd like to hear your voice and talk with you. If we can't speak, we'll call you back on our dime. You deserve personal service, and prompt shipping.

Dean

Ordering Information

Datsunparts.com
18735 Bryant Street
Northridge, CA 91324
Phone: 818-363-2015
Hours: Monday-Friday, 10am-3pm PDT. Note: we're closed from 12-1pm for lunch.

As business increases so do the demands for stock, inventory replacement, manufacturing and the processing of orders. It is next to impossible, under the current work load, to answer the phone and still be able to do all these things properly. We have reduced the phone hours to help us effectively keep up with the current demand, which is nearly twice as much as last year, and still be able to functionally deliver product in a timely manner. Many customers have mentioned that it is hard to get through as the 2 phone lines are continually busy. If this occurs please email us with your order and we will call you back as soon as possible. The next time you call after hours be assured that we're not out playing Golf. We are working late to keep Datsun Parts a reliable and plentiful supplier. Our evenings generally end at 7:00PM. Thank you for understanding!

Note: we're not always in the shop, so please call to make sure we're there before stopping by!

All returned items (including cores) should be shipped UPS or FEDEX.DO NOT SHIP USPS UNDER ANY CIRCUMSTANCES. YOUR ITEMS WILL BE RETURNED TO YOU. YOU WILL LOSE YOUR SHIPPING COSTS. ALL packages require a Return Authorization number - call us to get your RA number, and make sure to write it on the outside of the packaging. Packages without an RA number on the box will be refused.

We accept the following charge cards:
Carte Blanche, Diners Club, Japan's Credit Card (JCB), American Express, Visa/MasterCard, Discover.

Please check your order thoroughly upon receiving the package. Please report any damaged parts or issues within 5 days of receiving the parts, your order will be considered complete.
All prices are subject to change without notice. We apologize for any prices that may have been printed in error.
ALL returns or cancelled orders are subject to a restocking fee of 20%. Some items are non-returnable.
Cancelled orders pay all shipping charges. Note: this is due to an increase in credit card fees and cancelled orders.

UPS DAMAGED PACKAGES
Damaged, missing or lost parts? If a package is damaged by UPS we will replace the items that were lost or damaged. The following procedure will expedite replacing the parts you need:

Do not throw away the damaged box or merchandise
Call UPS immediately at 1-800-PICK-UPS. You must initiate the claim so a time and location can be arranged for inspection by a UPS representative.
A claim number must be issued to us before any parts are replaced. UPS is usually prompt in issuing a number
Do not give anything to UPS without receiving a receipt.
If you need the missing or damaged parts sooner than a claim number can be issued you must re-purchase them. When the claim number is given to us, we will refund the purchase of those items.

CORE CHARGES
As Nissan discontinues new parts, it will become necessary to charge a core charge even on new part purchases as we are not able to get replacement parts. This enables us to secure future availability of these items. Core charges are priced to ensure that the parts will be returned.

Do not send back cores filled with grease, oil, or that are filled or wet with gasoline. A deduction in core value will be assessed if ANY cores are sent back in this condition. The cores do not have to be completely pristine or washed ..just not a horrible dripping mess. Cores disassembled, incomplete or missing parts will have all core value waved and no refund will be given. Alternators, steering boxes etc. any core parts that are returned to us rusted solid or appear to have been stored in the freight hold of the SS Titanic will have all value waved and no refund will be given. Bad, non-rebuildable cores will be returned to the consumer. The consumer is responsible for ground UPS freight charges in order for us to send the part back.